Booking terms and conditions

By entering our website you agree to abide by the terms and conditions of use thereof.  The placement of an order online for the purchase of our Gift Vouchers, Merchandise products and any Activities indicates your acceptance of these terms and conditions
1. Booking Terms and Conditions
1.1     General Issues

  1. These Booking Terms and Conditions apply to the booking of the Adventure parks(s) (the 'Activities") and any ancillary products at the location set out in Adventure park’s booking confirmation.
  2. These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
  3. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Adventure park.
  4. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Adventure park (including any electronic documentation) shall be subject to correction without any liability on the part of Adventure park.
  5. Adventure park reserves the right to make changes to the Activities whether to conform with any applicable safety, other statutory requirements or otherwise.

1.2       Booking Confirmation

  1. No booking shall be deemed to have been accepted unless accepted in writing by Adventure parke (which shall include Adventure park’s email confirmation of booking).
  2. These Booking Terms and Conditions incorporate Adventure parks’s Privacy Policy, and Risk Acknowledgement and Disclaimer. You and each member of your party will be required to sign the Risk Acknowledgement and Disclaimer before being allowed to undertake the Activities.
  3. You must advise Adventure park as soon as possible of any mistake in Adventure parks’s booking confirmation. Adventure park shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.

1.3       Safety

  1.  The Activities comprise challenging courses and participation is not without risk as falls or accidents could be fatal. All participants will receive detailed safety training from an instructor.
  2. Adventure park reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice, the safety system, safe use of the equipment or who is deemed to be under the influence of alcohol or drugs.
  3. All participants are required to act responsibly and courteously at all times and to respect other participants. Adventure park shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
  4. Participants must be dressed appropriately (see clause 4) and Adventure park reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
  5. The Activities will remain open in most weather conditions (but not in circumstances of gales, lightning, heavy ice or snow).
  6. No refunds or compensation will be payable by Adventure park in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
  7. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the courses and to supervise any person under 16 who is in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
  8. The Activities are physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the Activities they are advised to walk the course before booking. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, Adventure park recommends that pregnant women should not take part. Pregnant women who still wish to undertake the activities will be required to sign a disclaimer confirming that they are aware that there are risks to them and to their unborn child and that participation in the Activities is at their own risk. (see Risk Acknowledgement and Disclaimer).
  9. All participants must be reasonably fit and healthy. Please note this further information on activity-specific weight and size restrictions: 

Adventure park climbing (yellow – lower levels): 
Continuous-belay courses: Participants must be at least 1m 20cm tall, at least 6 years old and must weigh less than 20.5 stones/120kg

Adventure park climbing (blue – higher levels): Continuous-belay courses: Participants must be at least 4ft 7 inches/1m 40cm tall and must weigh less than 20.5 stones/120kg
Adventure FUN Net:  Participants must be at least 2 year old, at least 90cm tall and maximum 1m 40cm tall and weight less than 60kg.
Paintball: Participants must be at least 9 years old and at least 1m 30cm tall.
Quad offroad: Participants must be at least 16 year old, at least 1m 50cm tall and if driving must possess driving licence A, B, F or H category.
Adventure park climbing:  A full body harness or a sit harness with maximum waist measurement of 43 inches (110cm) and maximum leg loop measurement of 27 inches (70 cm) around the top of your thigh.  This will be provided by Adventure park and fitted by an instructor.
Paintball: A safety helmet, chest protector, gloves, mask and cover all will be provided by Adventure park.
Quad offroad: A safety helmet will be provided by Adventure park.
Adventure park climbing (Continuous-belay courses):  After the safety briefing, participants will not be directly supervised by an instructor.  A participating adult (18+ years old) must accompany under 16 year olds.  One adult is permitted to supervise a maximum of 3 where one or more is under 16 years.
Adventure FUN Net:  An adult (18+ years old) must be present on the course to supervise up to 4 children under 13 years old.  They can supervise from the ground.  Participants must be at least 2 year old, at least 90cm tall and maximum 1m 40cm tall and maximum weight of 60kg.
1.4       Clothing

  1. It shall be the responsibility of all participants to ensure that they are dressed appropriately and Adventure park advises participants to wear clothing suitable for the weather conditions and the Activities and which they do not mind getting damaged. In particular the following restrictions shall apply:
    1. Participants may not undertake the Activities in open-­­toed or slip-­­off shoes (ankle-­­supporting boots are best)
    2. Long hair must be tied back
  2. Waists must be covered and piercings removed or taped over for comfort.
  3. Adventure park will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.

1.5   Moving bookings, cancellations and refunds

  1. Up to 7 days prior to your activity date you can cancel an existing booking and receive a full refund, minus the booking fee. You can also amend your booking free of charge. In the event of a booking being previously moved or changed within 7 days of the activity but subsequently attempted to be cancelled, where the revised date is greater than 7 days prior, the companies 48 hour refund and cancellation process (1.5.1b) will take precedence.
  2. Up to 48 hours prior to your booking, a refund will not be possible. You can move the activity date or time, if there is availability. This will incur a 5€ administration charge. This can be done using the online account. Any gift voucher issued to credit an existing booking up to 48 hours prior, will have a 3 month validity period.
  3. Within 48 hours of the booking date, if Adventure park are operational, you will not be entitled to move your booking, or receive any refunds for cancellations. 
  4. Should Adventure park feel it’s necessary to cancel your booking, it shall use reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.
  5. Should Adventure park, for reasons beyond their control (including high winds, lightning storms and icy conditions*), feel it is necessary to close the activity once your party have already commenced participation, you will be offered alternative times or dates to return within three months and rescheduled free of charge. In such circumstances, you will not be entitled to a refund, in part or whole. 
    *in all other weather conditions, we operate as normal and standard conditions apply.
  6. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
  7. Where multiple forms of payment are used, Adventure park reserves the right to refund any monies due on a refund or amendment by credit or cheque. 

1.6       Group Bookings via Account Application Form
In the event your booking is made via Adventure parks Account Application Form these Booking Terms and Conditions shall be subject to any special terms set out in the Account Application Form. In the event of any conflict between the terms herein and the terms set out in the Account Application Form the latter shall prevail.
1.7       Price and Payment
Subject to any terms agreed in writing between Adventure park and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either online or by contacting the booking line: +385 98 854 431.
1.8       Liabilities

  1. Except as otherwise provided in these Booking Terms and Conditions Adventure park shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of, or participation in, the Activities.
  2. Parking facilities are available at the site, and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
  3. Except as otherwise provided in these Booking Terms and Conditions any liability of Adventure park shall be limited to the refund of any charges paid to Adventure park.
  4. Nothing contained in these Booking Terms and Conditions is intended to, nor shall, limit the liability of Adventure park in respect of death or personal injury caused by the negligence of Adventure park or of its employees.

1.9       Miscellaneous

  1. If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
  2. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
  3. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of the country in which the activity is located.

2. Products and Services
2.1       Making a Purchase
Browse our products and add any items that you wish to buy into the basket.  By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods.  We will only pass your details onto the people who we may subcontract out to do the delivery.  All online orders are confirmed by email.  We will contact you by e-mail or telephone regarding any delivery delays or security issues.
2.2       Making a Purchase
We do try to keep the website up to date so that items on the website are in stock.  If items sell out, we will try our best to offer alternatives or let you know when they will be back in stock.  We endeavour to deliver goods within the times stated but goods are subject to availability and some delays are out of our control.  Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
2.3       Credit Card Security
All online purchases take place safely, using Internet security technology to protect our customers.  All credit card information and personal data is encrypted to ensure your purchases with us are private and protected, using SSL technology.
2.4       Payment
You can pay for your order by using the following:  Visa, MasterCard, or Maestro.  All card payments are authorised at the point of ordering, which will require the cardholder’s full details including name, address and telephone number.  These must match the exact details registered with the card user.  We will not debit your card until your items are ready for dispatch.
2.5       Content
Although Adventure park will do their best to ensure the accuracy of all information within this website, we shall not be liable for damages of any kind resulting from the use of this site.
2.6       Pricing
If a product is advertised at an incorrect price due to a typographical error or a supplier error, we reserve the right to refuse or cancel an order whether or not said order has been confirmed.  In such a case we will make you aware of this and a full refund will be given, if required.  All Product and Services prices are shown in points sterling and are inclusive of the current standard rate at the time of booking.  Gift Vouchers exclude VAT.
2.7       Delivery Schedule

  1. We aim to dispatch orders within 2 working days and postage should take an additional one to two days. Therefore, please allow 5 – 7 days for delivery of your order.  This is subject to availability, and we will inform you within this period if we are unable to fulfil your order for any reason. 
  2. Orders are sent by first class post, and we make a charge for postage and packing. You will be notified of charges at the point of purchase.  You will be notified via email to acknowledge your purchase.

2.7       Customer Service
Please contact us if we can be of any assistance.  We are available by E-mail at danijel@adventure.hr, alternatively you can phone +385 98 854 431 between 9.00 am to 4.00pm, 7 days a week.
2.8       Complaints
If, for any reason, you are dissatisfied with the service you have received, please contact us.  Email danijel@adventure.hr. Your email will be investigated immediately with the site and health and safety team. We aim to respond within 15 days but will keep you informed if it is likely to take longer. Details of all complaints will be reviewed so we can continue to improve our customer service.
2.9       Exchange/Returns Policy

  1. We will offer an exchange on any full price items returned to us in perfect condition within 14 days of receipt of order, with proof of purchase. Sale items may be exchanged within 14 days of receipt of order if they are sent back in perfect condition with proof of purchase.  Faulty items maybe returned at any time.  This does not affect your statutory rights.
  2. For an exchange, fill in the returns form you received with your delivery and include it in the parcel with the item(s) that you are returning. Goods are returned to Adventure park at your own expense.  When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post.  Always retain proof of postage.
  3. Returns should be sent to: Teambuilding d.o.o. Put Nina 5a, 23000 Zadar, Croatia.
  4. Items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost. Money will only be refunded once we have received the item.

2.10    Privacy Policy
            Adventure park’s Privacy Policy can be read here.
3. Gift Vouchers
3.1       General Conditions

  1. Vouchers are valid for a year from purchase. The gift voucher expiration date will be stated on them and can’t be used after that date.
  2. Vouchers can’t be replaced if lost, stolen or destroyed.
  3. Vouchers can’t be refunded or exchanged for cash or other denominated vouchers.
  4. Experience vouchers are set to a specific activity and no change will be given.
  5. Vouchers can’t be sold to any third parties without our consent. If we do give our consent, then such consent may be subject to any conditions which we impose.  In any event you may not sell the vouchers through the internet without our express written consent, which you must obtain before making any such sale.  We reserve the right at all times to refuse to permit any sale of vouchers by you to a third party.
  6. Experience vouchers are valid on the specified activity stated on the voucher only and can’t be used on other adventures or Adventure park merchandise.
  7. Gift voucher redemptions are subject to the booking fee. 

3.2       Cancellation and Refund Procedure
The purchaser of the voucher is entitled to a 14-day ‘cooling off’ period provided the gift voucher is returned unused and with the original receipt within 14 days of purchase, after which a full refund will be made.  If you need to return a gift voucher please email danijel@adventure.hr.